Partner Developer Portal

Error Codes Place Order V2

List of Error Codes from Service Layer (RUBY)

Error Code
Error Message
Description
UAN-GEN-00108Please enter Customer NumberCustomer Number with blank value

List of Error Codes from APIGEE

Error Code
Error Message
Description
43001Enter a valid <request body element>
  • Partner did not send a required entity/element forspecified action (e.g. no Sold-To CSN provided by partner)
  • Partner exceeded characterlength of the entity/elementin the message
  • Partner sent data in anincorrect format (e.g. sendinga string when they wereexpected to send an integer,or sending dates in a formatother than YYYY-MM-DD)
  • Partner did not group certainelements together (e.g.partner opted to send endcustomer account details inlieu of an end customer CSNand are missing the accountname)
43002Request Body MissingRequest message body is empty or blank
43003Enter a valid actionAction is not sent by partners or Action is not a valid name/scenario
43005Invalid Part Number 0 for action
  • Part Number submitted by partner is not applicable toinitial orders
  • Part Number submitted bypartner is not applicable toAdd-On orders
  • Part Number submitted bypartner is not applicable toSubscription Renewal or Maintenance Renewal orders
43006Invalid line item offering combinationPart Numbers submitted by partner are not the same subscription type (e.g. subscription renewal vs. maintenance renewal)
43007Enter a valid contract numberContract Number submitted by partner does not exist in back office (e.g. Siebel, SFDC)
43008SubscriptionReferenceNumber 0 is not activeSubscription Reference Number submitted by partner is not an active subscription
43009SubscriptionReferenceNumber 0 does not exist on contractSubscription Reference Number submitted by partner is not a subscription under the ContractNumber submitted by partner
43010Subscription Id 0 does not exist on contractSubscription ID submitted by partner is not a subscription under the ContractNumber submitted by partner
43011Enter a valid Sold-To CSNInvalid Sold To CSN provided
43012Enter a valid Sold-To CSNPartner CSN not provided by partner in HTTP request header (unlikely scenario, as CSN is used in upfront apigee validation)
43013Contract Start Date cannot exceed 30 days from today's dateContact Start Date submitted by partner can be at most be 30 days in the future from today's date
43015Part Number 0 does not existPart Number submitted by partner does not exist or is not present in cache
43016Part Number 0 billing behavior is not supportedPart Number submitted by partner has a billing behavior that is not blank, renewal, or recurring
43017Part Number 0 is not activePart Number submitted by partner is not released (a.k.a. incorrect Dchain Status) for that partner's Sales Org
43018Subscription term must match for all line itemsPart Numbers submitted by partner do not have the same term (e.g. Quarterly, Annual, Multi-Year)
43019Subscription term must match between all line items and contractPart Numbers submitted by partner do not have the same term (e.g. Quarterly, Annual, Multi-Year) & do not match with the Service Contract Number provided
43020License model must match for all line itemsPart Numbers submitted by partner do not have the same License Model (e.g. Term)
43021License model must match for all line items and contractPart Numbers submitted by partner do not have the same License Model & do not match with the Service Contract Number provided
43022License usage type must match for all line itemsPart Numbers submitted by partner do not have the same License Usage Type (e.g. COM)
43023License usage type must match for all line items and contractPart Numbers submitted by partner do not have the same License Usage Type & do not match with the Service Contract Number provided
43024Billing behavior must match for all line itemsPart Numbers submitted by partner do not have the same Billing Behavior (e.g. renewable, auto-renew)
43025Billing behavior must match for all line items and contractPart Numbers submitted by partner do not have the same billing behavior & do not match with the Service Contract's billing behavior
43026Part Number 0 product line must match with subscription product linePart Number submitted by partner to add seats is not the same product line as the subscription the seats are being added to
43027Part Number 0 support level must match with subscription support levelPart Number submitted by partner to add seats is not the same subscription level as the subscription the seats are being added to
43028Please submit another order for promotional items.free month propries do not match
43029Part Number 0 has a free monthWhen modifying existing agreement. New skus can not have free months
43030Reseller is not specialized for Part Number(s) 0, 0, …, 0Sku has Special Sales Program
43031Unable to verify renewal opportunity line items
  • No product list returned for opportunity
  • Product list is empty
43032Part Number 0 does not meet seat requirementSeat count provided by partner for a given part number does not match the LPI opportunity seat threshold required for purchase
43033Enter a valid price for Part Number 0Price for line item submitted by partner does not match price records in cache
43035Enter a valid Opportunity NumberOpportunity Number submitted by partner either does not exist or the opportunity is in an invalid status (e.g. not Open, Ready for Order)
43036Contract cannot be renewedPartner can no longer renew the service contract as it is past the grace period (30 days after contract end date)
43037Line items do not match opportunity line items to be renewedPartner request line items are not in one-to-one with renewable line items in the renewal opportunity specified (where oppty line item renew flag is set to 'TRUE')
43038SubscriptionReferenceNumber 0 quantity does not match opportunity line item quantity to be renewedPartner has submitted a Subscription Reference Number to be renewed and the quantity they specified in their request message is not the quantity that is expected to be renewed
43039Order has already been submittedPartner has submitted the same request/order to us and that previous order was created successfully
43040Pricing not found for Part Number 0Part Number provided by partner does not have pricing details for that partner's price list and price group
43041Invalid Part Number 0 for subscription product linePart Number submitted by partner does not match the product line of the subscription it is attempting to modify
43042SubscriptionReferenceNumber 0 does not exist on subscriptionSubscription ID generated and submitted by partner is not the Subscription ID that already exists on the Subscription Reference Number
43043Subscription term must match for opportunity and contractOpportunity submitted by partner does not have the same term (e.g. Quarterly, Annual, Multi-Year) as the Service Contract Number provided
43044Product Line 0 on opportunity is missing in requestPartner did not send a part number for a corresponding LPI opportunity product to be purchased
50100Internal Server Error
  • All unhandled exceptions
  • Unable to connect to downstream service

List of Error Codes Proxy Layer

HTTP Status Code
Autodesk Error Code
Internal Message
200 - OK  
201 - Created  
304 - Not Modified  
400 - Bad RequestError: 4000Incorrect or malformed request
401 - UnauthorizedError: 4100No CSN was passed in the request
401 - UnauthorizedError: 4101No HMAC Signature passsed in the request
401 - UnauthorizedError: 4102No HMAC Client ID passed in the request
401 - UnauthorizedError: 4103No HMAC Timestamp Passed in the request
401 - UnauthorizedError: 4104No Autorizathion passed in the request
401 - UnauthorizedError: 4105Invalid token
401 - UnauthorizedError: 4106Something went wrong generating the token
403 - ForbiddenError: 4301HMAC signature was passed, but not a correct one
403 - ForbiddenError: 4302HMAC timestamp was passed, but not a correct one
403 - ForbiddenError 4300CSN was passed, but not a correct one